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Return Policy

No product shall be returned to StixMix unless:

  1. the product(s) in question is faulty or defective;
  2. the Customer has requested a return via e-mail from StixMix
  3. the product(s) sought to be returned by the Customer was ordered by the customer via, within 7 days prior to the date the Customer received the product(s);
  4. StixMix has notified the Customer by e-mail that the Customer may return the product(s) to StixMix
  5. the product(s) is returned in a clean and well packaged condition; and
  6. the Customer returns the product(s) at his/her own expense which will include any freight charges and taxes.

Upon satisfactory return of the product(s) to StixMix, suitable tests and inspections will be performed on the product(s) in question by StixMix. If StixMix confirms that the product(s) is defective, replacement product(s) will be shipped to the Customer. If replacement product(s) is not available, a refund of the product price only will be made to the customer.

If StixMix is not satisfied that the returned product(s) is defective, StixMix will deliver the returned product(s) to the Customer at the Customer's own cost.

No returns can be made for change of mind.